CAPEC-412: Pretexting via Customer Service
Description
An adversary engages in pretexting behavior, assuming the role of someone who works for Customer Service, to solicit information from target persons, or manipulate the target into performing an action that serves the adversary's interests. One example of a scenario such as this would be to call an individual, articulate your false affiliation with a credit card company, and then attempt to get the individual to verify their credit card number.
- Likelihood of attack
- Not rated by MITRE
- Typical severity
- Low
- Abstraction
- DetailedA low-level, detailed pattern, often for a particular technology.
Mechanism of attack: Collect and Analyze Information, Engage in Deceptive Interactions
Mitigations
CAPEC 3.9 lists no mitigation for this pattern; see its child patterns or related weaknesses.
Related weaknesses (CWE)
CAPEC 3.9 links no CWE weakness to this pattern.