A content moderation LLM outputs a refusal for a legitimate customer request about fireplace safety. A PM argues the guardrails are "too sensitive." What is the technical term for this failure mode?

Why A is correct

Refusing a benign request is a false positive in the content moderation context - also called over-refusal. It represents a safety-utility tradeoff failure. Underfitting is a training generalization concept. Model inversion and gradient leakage are privacy attacks on training data. The tension between recall (catching real violations) and precision (not blocking legitimate use) is central to guardrail calibration.