A helpdesk supervisor is creating a training scenario for technicians. The scenario involves a caller claiming to be the VP of Sales asking for immediate remote access to the company's CRM system. The VP's voice matches recordings from company town halls. What decision tree should technicians follow?

• A.Escalate to the supervisor before denying to avoid offending a senior executive
• B.Verify via three security questions; if answered correctly, proceed with the remote access grant
• C.Ask the VP to send an email confirmation from their corporate address, then grant access
• D.Deny the verbal request; require the VP to submit a remote access request through the IT portal from their authenticated corporate account; do not make exceptions for urgency, title, or voice match