Which metric is LEAST useful for evaluating the effectiveness of the corrective action process itself?
A.Total number of desks in the office
B.Percentage of corrective actions verified effective
C.Average time to close corrective actions
D.Recurrence rate of previously corrected nonconformities
Why A is correct
Recurrence rate, percentage verified effective, and closure time all directly reflect how well corrective action works. The number of desks has no bearing on the corrective action process.
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When a nonconformity is detected, what must the organization first do?