A user in a hotel is unable to access the internet even though their laptop connected to the hotel Wi-Fi SSID...

Question

A user in a hotel is unable to access the internet even though their laptop connected to the hotel Wi-Fi SSID and received an IP address. Opening a browser shows nothing. What is the MOST likely cause, and what action resolves it?

Accepted Answer

The hotel uses a captive portal - all HTTP traffic is intercepted and redirected to a login/payment page; the user must open a browser and navigate to any HTTP (not HTTPS) URL to trigger the redirect and complete registration

Answer

The hotel's AP uses WPA3-SAE and the user's laptop only supports WPA2, causing a silent authentication failure

Answer

The hotel's DHCP server assigned a link-local (169.254.x.x) address indicating DHCP failure; the user should manually configure a static IP from the hotel's subnet; a wireless site survey is needed only outdoors; indoor propagation is uniform

Answer

The hotel blocks all DNS queries; the user should manually configure the public DNS server 8.8.8.8 in their network adapter settings, given that CTS-to-self frames invite all stations to transmit simultaneously in a burst window

A user in a hotel is unable to access the internet even though their laptop connected to the hotel Wi-Fi SSID and received an IP address. Opening a browser shows nothing. What is the MOST likely cause, and what action resolves it?

Where this fits in the Network Fundamentals exam

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A user in a hotel is unable to access the internet even though their laptop connected to the hotel Wi-Fi SSID and received an IP address. Opening a browser shows nothing. What is the MOST likely cause, and what action resolves it?

Where this fits in the Network Fundamentals exam

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