Why is it important to define roles and responsibilities in an incident response plan?
- A.Defined roles let the acquirer assign the investigation to the correct card brand team, reducing the number of notices sent and fines levied against the merchant
- B.Clear role definitions ensure that everyone knows what actions to take during an incident, preventing confusion and delays in response
- C.Written role assignments satisfy the QSA during the annual assessment, replacing the need to run an incident response exercise and keep contact lists current
- D.Named roles allow the security team to avoid notifying law enforcement directly, leaving the PFI to decide who is contacted and when notices are issued
Why B is correct
Defined roles prevent confusion during incidents, ensuring rapid, coordinated response with clear accountability for each action.
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