What are common sources of improvement opportunities for the ISMS?
- A.Customer complaints, marketing surveys, competitor product launches, industry conference talks, vendor roadmaps, social-media sentiment, and the annual staff engagement survey
- B.Internal audits, management reviews, incident analysis, risk assessments, monitoring results, feedback from interested parties, and technology changes
- C.Security incidents alone, analysed through the incident register, the SIEM alert history, the help-desk ticket queue, the vulnerability scanner output, and the threat-intelligence feed
- D.Certification audit findings, the surveillance audit report, and the certification body's opportunities for improvement
Why B is correct
Improvement opportunities come from multiple sources: audits, management reviews, incidents, risk assessments, monitoring, stakeholder feedback, and technology changes.
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